The logo on your card means that it is accepted at millions of locations around the world that accept MasterCard Debit Cards, in place of cash and checks. No matter how you use your Debit/ATM Card, the money is always deducted directly from your checking account.
You can use your Debit Card everywhere MasterCard is accepted, just like a credit card. However, your Debit Card is not a credit card, so you don’t have to pay interest charges. Each purchase amount is deducted from your checking account and the details are included on your monthly checking statement.
All ATM and Debit Card transactions are “real-time”. This means that when you make a withdrawal, transfer, or payment with your Debit/ATM Card, the funds post immediately to your account - just like all transactions currently done with Online Banking and at the Teller line.
If you use your Debit/ATM Card at Automated Teller Machines that Central Bank does not own or operate there is a $1.00 charge. In addition, you may receive a surcharge from the company that owns or operates the ATM.
Your Debit Card can be used for purchases at millions of locations around the world that accept MasterCard. This includes movie theatres, restaurants, gas stations, purchases on the Intranet, and at the ATM.
Yes. Transactions originated by or in certain countries may be blocked or monitored for being potentially fraudulent transactions. Please contact Central Bank at 888-294-2183 to let us know the dates you will be travelling and the countries you will be visiting to ensure your transactions will be accepted.
Yes. You can use your Debit Card to pay just about any bill online or over the phone. Or you can contact your service providers to set up ongoing scheduled payments. You may want to compare this Bill Payment option with Central Bank’s Online Bill Pay service to choose the payment system that best suits your needs.
When you use your check card for a purchase and do not enter a PIN, the merchant will request an approval or an "authorization" for the transaction. This authorization generally confirms that an account is open and the purchase amount is acceptable at the time of the request. The purchase amount sent by the merchant for authorization varies by merchant type. Many merchants request an authorization for the exact purchase amount. However, some merchants may send a nominal amount such as $1 or an estimate that is more or less than the actual purchase amount. Each authorization will show as a pending transaction. When the transaction is presented to the bank, the actual purchase amount is deducted from your account, usually within two to three business days. If the authorization is not matched with an actual purchase within three business days, the transaction will no longer be displayed as pending on your account.
An authorization may vary from the final purchase amount in situations where there is an estimated authorization amount or a tip is involved. Example: At a restaurant, an authorization is requested prior to a tip being added. The final purchase amount will include the tip. Some restaurants will estimate a tip amount in the authorization dollar amount; thus your purchase and authorization amount would vary only slightly. Example: At the gas pump, an initial authorization is requested prior to dispensing fuel and determining the final amount of the purchase. Many pay-at-the-pump gas purchases are initially authorized for $1 no matter the final purchase amount. Example: At a hotel, an authorization in the amount equal to the entire stay plus an estimated amount for incidentals may be made. This can also be true of cruise lines and car rental companies.
It may take several business days for the actual purchase amount to replace the pending transaction amount on your account. The pending transaction reduces your available balance. The pending transaction is generally replaced when the final purchase amount is deducted from your account within three business days. If the pending amount is not matched with an actual purchase amount within three business days, the pending transaction will be removed.
You will need to select “credit” and sign the receipt. (The “debit” selection requires you to enter a PIN. We do not support this transaction type.) For both “credit” and “debit” transactions, funds are deducted from your checking account.
Yes. You can close your existing ATM Card and open a new Debit Card at no charge. If you have a checking account with Central Bank, simply stop in one of our convenient locations and a Personal Banker will help you order your new Debit Card.
Contact Central Bank immediately by calling 888-294-2183 to report your lost or stolen card. No one will be able to use your Debit Card at an ATM unless they know your PIN (that’s why it’s very important to keep your PIN to yourself and not write it down).
Your card is also backed by MasterCard’s Zero Liability Policy, which means that you will not be held responsible for any unauthorized non-PIN purchases made with your Debit Card. If there is a fraudulent purchase, contact Central Bank at 888-294-2183.
Yes. In addition to the MasterCard Zero Liability Policy protection described above, you can call Central Bank Customer Service at 888-294-2183 and have your Debit Card “frozen” immediately if it is ever lost or stolen. If you lose cash, the money is gone and will not be replaced. A lost or stolen personal check could still be accepted by a merchant, even after you’ve placed a stop payment on it. Checks also have a great deal of your personal account information (name, account number etc.) pre-printed on them.
Yes. When you use your Debit Card for one of these purchases, it is considered a non-PIN purchase, and is therefore protected by the MasterCard Zero Liability Policy. Your account is protected the same way it is when you pay in person. So if someone steals your Debit Card number, you won’t have to pay for any unauthorized purchases.
Please give us a call at 888-294-2183 if you have questions.
Our Fraud Protection Program simultaneously examines the relationships between transaction and cardholder behavior to predict fraud probability. The program reviews how and where the card is being used and is designed to block potential fraud if abnormal patterns are detected. If suspicious activity is detected, a VRU will make a call to you.
Zero Liability applies to purchases made in the store, over the telephone or made online. As a MasterCard cardholder you will not be responsible in the event of unauthorized purchases provided that the following preconditions are met:
Your account is in good standing.
You have exercised reasonable care in safeguarding your card from any unauthorized use. Unauthorized use means that you did not provide, directly, by implication or otherwise, the right to use your card and you received no benefit from the "unauthorized" purchase. (Failure to register certain cards will be considered as not safeguarding your card.)
You have not reported two or more unauthorized events in the past 12 months.
Zero Liability does not apply to MasterCard cards (i) issued for commercial, business or agricultural purposes, except for MasterCard commercial cards used for small businesses as listed on mastercardbusiness.com; or (ii) if a PIN for a debit transaction is used for the unauthorized purchase.
What To Do: If you have questions regarding zero liability coverage or you suspect unauthorized use of your card, contact Central Bank at 888-294-2183 IMMEDIATELY.
If any of the conditions set forth above are not met, then your liability may not be zero but it may be limited by your issuing financial institution or federal, state or local law. Again, check with your issuing financial institution.
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